What most SAP customers know about SAP’s new Enterprise Support maintenance program is limited to a few basic facts; namely, that it comes with a 22%-of-license-cost price tag; that it is mandatory for all new SAP customers (SAP 6.0); and that, eventually, Enterprise Support will be the only maintenance program SAP offers to its customers.
While all true, these facts do little to help SAP customers understand how Enterprise Support protects their SAP investment, helps them to realize greater value from their SAP landscape, and ensures they achieve faster ROI and lower TCO from their SAP solutions.
Read article by Sam Sliman, president for Optimal Solutions Integration, Inc.: SAP Packs More Value into Enterprise Support